DENTAL WARRANTY POLICY
Commitment to Quality Care
At our Clinic, we prioritize delivering outstanding dental care and ensuring complete patient satisfaction. To support this commitment, we offer a comprehensive warranty covering specific aspects of the treatments provided.
Warranty Coverage
Our warranty protects against defects in materials and workmanship. If an issue arises due to the materials used in your dental treatment or the craftsmanship of our dental professionals, we will address and correct it, subject to the terms outlined below.
What is Not Covered?
This warranty does not extend to complications resulting from biological factors. Conditions such as gum recession, bone deterioration, periodontal disease, and similar issues—regardless of their origin—are beyond the scope of this warranty, as they are outside the control of dental professionals.
Understanding Biological Changes
The human body undergoes natural changes that may impact dental treatments. These biological variations can be influenced by factors such as genetics, general health, lifestyle, or the natural aging process. Since these occurrences are beyond medical intervention, they are excluded from the warranty coverage.
We encourage all patients to carefully review the terms and limitations of this warranty. Should you have any questions, our team is happy to provide further clarification.
Warranty Periods for Specific Treatments
Lifetime Coverage – Dental Implants
The implant screw is guaranteed for life against fractures or breakage. However, conditions resulting from biological factors such as gum recession or bone loss are not included in this coverage.
5 Year Warranty – Dental Crowns, Full Veneers & Bridges
Crowns, full veneers, and dental bridges are covered against chipping, breakage, or cement failure for five years. If minor repairs are needed, such as a white composite restoration or re-cementing, the clinic will contribute up to €100 for repairs in your home country. Biological changes like gum recession and bone deterioration are excluded.
2 Year Warranty – Maryland Bridges
Maryland bridges are protected against material defects for two years. However, detachment of these bridges is not covered, as factors such as oral hygiene, adjacent tooth health, and teeth-grinding habits affect their longevity.
2 Year Warranty – Dental Laminate Veneers & Lumineers
Both treatments are covered against breakage, chipping, or cement failure for two years. Minor repairs, such as composite restorations or re-cementing, may be reimbursed up to €100 in your home country. This warranty does not apply to issues caused by biological changes.
2 Year Warranty – Dental Lumineers
Dental lumineers are covered by two years guarantee for breakages, chips, or cement issues. If minor repairs are needed, such as a small filling or re-cementing, the clinic will contribute up to €100 to help fix the issue in your home country. This guarantee does not cover problems caused by bone loss or gum recession.
2 Year Warranty – Dental Fillings
Fillings are covered for two years if they detach from your natural tooth. Minor repairs may be reimbursed up to €30.
2 Year Warranty – Inlays & Onlays
These restorations are covered for two years against breakages, chipping, or cement failure. Minor repairs may be reimbursed up to €50.
2 Year Warranty – Cosmetic Dentures
Cosmetic dentures are covered for two years against breakages, with up to €30 reimbursed for repairs.
Exclusions from Warranty Coverage
Certain treatments and circumstances are not covered under this warranty:
-Root Canal Treatments – Due to the complexities of dental anatomy, no warranty applies.
-Dental Posts – No coverage is provided, as these treatments are performed on already compromised teeth.
-Work Started at Another Clinic – If your treatment was initiated elsewhere and completed at our clinic, we cannot guarantee the results.
-Surgical Procedures – Treatments such as sinus lifting and bone grafting cannot be covered, as their outcomes depend largely on biological responses rather than material or procedural factors.
Warranty Limitations for Corrective Treatments
If a dental restoration or procedure was previously performed at another clinic, certain complications may arise that are not covered under this guarantee:
1-Sensitivity or discomfort in treated areas.
2-Spread of infections linked to prior treatments.
3-Need for root canal treatment due to complications.
4-Extraction of previously treated teeth or implants.
5-Issues requiring additional replacements.
6-Incompatibility between new and previous dental materials.
7-Structural weakening of teeth due to previous procedures.
8-Development of periodontal problems.
9-Bite misalignment leading to jaw discomfort.
10-Healing complications or unexpected issues in surrounding teeth.
Conditions That Void the Warranty
This warranty becomes invalid under the following circumstances:
-Poor oral hygiene practices.
-Failure to undergo routine check-ups, including X-rays and professional cleanings at least once a year (proof required).
-Ignoring post-treatment care instructions.
-Unsettled financial obligations.
-Unauthorized modifications to original dental work.
-Neglecting maintenance of removable dental restorations.
-Pre-existing gum or bone recession.
-Nail biting contributing to dental damage.
-Missed follow-up appointments.
-Dental injuries resulting from sports or accidents.
-Smoking-related complications.
-Use of undisclosed medications or supplements.
-Damage caused by external factors.
-Implant migration or rejection of bone grafts.
-Health conditions such as diabetes, osteoporosis, epilepsy, or chemotherapy side effects.
-Poor selection of prosthetic shape, color, or size by the patient.
-Bruxism (excessive teeth grinding).
-Pregnancy-related dental complications.
-Root canal necessity following restorative work.
-Sudden and significant weight fluctuations.
-Not wearing prescribed protective mouthguards.
-Failure to disclose pregnancy or actual age before treatment.
-Ignoring prescribed medication instructions.
-Delaying completion of treatment beyond 12 months.
-Not returning to the clinic within the specified period for corrective procedures.
-Trauma or external forces impacting dental work.
-If a specific treatment is not explicitly mentioned within these terms, it is not covered under this warranty.
Warranty Policy Changes
Eligibility & Payment Conditions
This warranty only applies to treatments that have been paid for in full. Any procedures provided as a promotional offer, goodwill gesture, or complimentary service are not covered under this policy.
Patient Conduct
Respectful behavior towards clinic staff, fellow patients, and property is required at all times. Any instance of aggression, threats, or inappropriate conduct will lead to immediate termination of services and void any warranties. Patients will also be held responsible for costs incurred prior to service termination.
Amendments to the Policy
The terms and conditions outlined in this warranty are subject to change without prior notice. Any updates will be posted on our website or other official communication channels. By continuing to use our services after any modifications, you accept the updated terms.
This policy is in full compliance with Turkish consumer protection laws, including Law No. 6502 and Personal Data Protection Law No. 6698. Patients are encouraged to review the warranty terms regularly to remain informed of any revisions.
We appreciate your trust in our dental services and look forward to providing you with high-quality care.
